Work for us. Work for excellence.
We know that our employees are the core of our strength. That’s why we are always on the look out for bright, energetic people to join our team. We strive to create a positive work environment that benefits both our employees and our clients, assuring that our services are of the best value possible.
If you are looking for an entrepreneurial environment and are focused on excellent customer service, we’d love to be in touch with you. Please send us your resume: personnel@netrixIT.com.
We provide full time positions with compensation based on experience, and a full benefits packaged and incentive bonus plan. Netrix IT is an Equal Opportunity Employer.
Network Field Technician
We have immediate openings for experienced Desktop Technicians to service and support computers and networks both in-house and on-site. Assist clients with desktop level support, both on-site and remotely. Fulfill project tasks while taking direction from senior Engineers. Configure hardware and software for IT solutions, develop task lists for projects and standard equipment/maintenance/support functions, work with clients as “Help Desk” contact and work with Sales staff to determine better ways of supporting clients.
Candidate Requirements: CompTIA A+ hardware and Network certified, MS Certified Professional (MCP), Internet connectivity in a LAN/WAN environment, comprehensive knowledge of TCP/IP, E-mail, Firewall, and Anti-Virus.
Experience and knowledge of network access rights, setting up and configuring PC hardware and software, and PC troubleshooting; expert in desktop installations; operating system expertise in Windows XP and Vista; familiarity with LAN/workgroup environments (wired and wireless) and driver installations. The ability to coach users to help them resolve problems with technology tools and systems is a must.
A solid understanding of computer networking fundamentals and communications technologies. Commitment to relationship and consultative sales approach. Must possess outstanding communication skills and a strong attention to detail. Must be accountable daily through an internal time tracking process. Able to relate technology solutions to business practices and effectively demonstrate those solutions to non-technical prospects. Field experience with routers, Citrix, Microsoft or Novell Servers is a benefit.
This Desktop Technician position has a career growth path to our Network Field Engineer position. In addition, this position supports advanced levels of technical support and knowledge for clients by working directly with senior level Engineers.
Network Field Engineer
We have immediate openings for a Network Field Engineer to provide senior level service to a large variety of academic institutions, and the SMB marketplace within the seven county Mpls./St. Paul metro area. Candidates must possess a *current Microsoft Certified Systems Engineer (MCSE) certification.
NetrixIT offers an exciting and challenging environment for Network Field Engineers who prefer variety and enjoy working with people. We are currently seeking organized individuals to fill positions for Level II Network Field Engineers. The minimum requirements are five years of current experience in Microsoft (Server Level) and one of the following categories Firewall/Security, Cisco (Routers), Remote Connectivity (Citrix or Terminal Services 2003) and VMware. This position will include visiting clients for scheduled and proactive maintenance, network assessments/designing, and project work. You will put out those unexpected fires as they occur and guide clients to a better more proactive network environment.
We are seeking Senior Field Engineers with a minimum of 5 years of hands-on experience. Applicants must be able to work comfortably in a variety of network environments. Good communication skills and self confidence without coming off as superior are required. Our clients are the most important component of our successful equation and need to be treated with respect and patience. You must have an ability to work on a team and adapt to change on a regular basis. A professional and fun outlook to achieve individual, team and company goals is a must!
Hands on experience delivering and installation of Microsoft 2003 server and Microsoft Exchange 2003 server.
Certified HP Repair Technician / Help Desk Analyst
We are currently seeking a talented, high-quality Certified Hewlett Packard Technician/Help Desk Analyst with strong Windows, networking, applications, break/fix, client service, and troubleshooting skills to support computing needs throughout the organization.
- Determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation.
- Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and PDAs) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers);
- Interact with internal & external escalation resources to resolve complex tech issues;
- Provide technical assistance, support and advice to clients, distributors and field engineers by telephone and e-mail in the areas of software application support, diagnose hardware problems, assess product status, prioritize and determine the proper course of action. Identify service parts needed for replacement of faulty parts determined from troubleshooting efforts. Provide accurate information through data entry into Customer Relationship Management (CRM) database and Inventory Control database.
- CompTIA A+ and Network+ Certified, Current HP Certification of Accredited Platform Specialist (APS)
- Experience with Windows XP
- Remote management tools, remote dial-in
- Active directory administration
- Virtual private network
- Office productivity tools
- Web-based applications
- Understanding of Microsoft Windows operating systems and network (LAN) administration
- Customer service “help desk” experience
- Ability to solve difficult problems over the telephone. Ability to prioritize and schedule workload. Ability to work independently with minimal supervision
- Certifications in related disciplines a plus
- Strong client focus and service skills
- Excellent written and spoken communication skills
- Good documentation skills and good attention to detail
- Proficient in using Microsoft Office products particularly MS Outlook, MS Excel, MS Word.
Equivalent experience will be considered. Candidate should be dedicated to providing end users with top notch technical support, work logically under pressure, can work in a changing environment & deal successfully with stressful situations.
Good communication skills and self confident without coming off as superior are required. Our clients are the most important component of our successful equation and need to be treated with respect and patience. You must have an ability to work on a team and adapt to change on a regular basis. A professional and fun outlook to achieve individual, team and company goals is a must!
NOTE: This job description is not intended to be all-inclusive. This position may perform other related duties to meet the ongoing needs of the organization.
We have immediate openings for experienced IT sales professionals to sell technical services and related products to the small and medium size business market within the seven county Mpls/St. Paul metro area.
Looking for an experienced Sales Professional that has experience building a client base by leveraging current contacts. This position requires the ability to generate qualified leads, developing account strategies and close business with the assistance of senior staff. You will work with technical and senior staff to efficiently propose solutions and close business. Expand current client partnerships, develop new ones and build resources that will work with you to increase opportunities. Develop strategies for penetrating existing client bases. Tools and personnel are in place to help you prepare presentations, proposals and sales contracts. You will help negotiate service agreements, support and maintenance contracts. Senior staff will work with you to assure client expectations are set properly and met without fail.
We are seeking Sales Executives with a minimum of 2-4 years of successful sales experience. Applicants should be proficient at cold calling, prospecting, and qualifying new business and must have a consistent track record of meeting and exceeding revenue goals. You must have an ability to work on a team and adapt to change on a regular basis. A professional and fun outlook to achieve individual, team and company goals is a must! Compensation is performance based, salary plus+ great commission rate.
Sales Coordinator / Inside Sales
The ideal candidate will have strong telephone/communications skills, sales /client service experience, IT background a plus. If you can describe yourself as competitive, organized, disciplined, professional, people-oriented, self-motivated, independent, and focused, you will succeed in this position. Employees are our most important resource. We want you to be happy with the opportunities you discover with us, and realize that we appreciate you as a valuable member of our team. Remaining an industry leader and achieving our goals for the future requires exceptional people who share our vision and our commitment to excellence.
This is an Inside Sales position and you will work as the point person for the sales team. There is not a lot of structure in this position, but you will be given lead resources and a sophisticated Sales database. The prospecting will be focused on our “Managed Service” offering(s) to SMB clients. An outside sales rep will be paired with each qualified prospect and help manage the account once it is qualified. Must possess excellent client service/admin skills. This candidate needs to be a good conversationalist and have solid writing skills. Ability to multi-task and work in a dynamic environment.
- Close interaction with external Sales Reps and Managers
- Client Quotations and Literature Requests
- Follow-up to quotations and literature requests
- Work with Tiger Paw Database
- Cold Calling to update database, market and qualify prospects
- Determine and process quotes
- Interaction between all departments — Engineering, Field Service, Sales, Production, Accounting along with the coordination of all orders related to the interaction
College degree or equivalent education required. Prior experience in sales or client service is strongly preferred. Ability to think and plan strategically. Strong client service skills and demonstrated ability to work effectively in a team environment. Self-starter, energetic, motivated individual. Strong oral and written communication skills.
Customer Service Office Manager
We are currently seeking a Customer Service Office Manager. The successful candidate will possess excellent written and verbal communications skills and have the ability to multitask and work well with others. They will enjoy the challenges of working in a team environment and will be working with Netrix IT's clients closely. Candidate should have a basic understanding of Generally Accepted Accounting Principles (GAAP) and have experience with basic accounting and customer relationship management (CRM) software including excel. Requirements and Duties will include:
Customer Service Administrative tasks will include; filing, answering phones, mail, Word and Excel, agent for sales and technical staff, scheduling appointments, processing Service Tickets Entry Level Accounting (Accounts Receivable and Payable) and other accounting related tasks RMA and Warranty Fulfillment Work with technical staff to coordinate RMA or Warranty request Correspondence with client Scheduling and coordinating replacement (shipping) and receiving of RMA Tracking and updating client with RMA information.